• Bitdefender installation failed – Revised 5/11/2020

    Create a Support Tool log from a device even when Bitdefender installation failed. The Support Log usually contains information about the reason of a failed installation. We will then be able to recommend the proper measures of troubleshooting. First let’s prepare the machine for the Bitdefender installation, by removing all traces from the previous failed…

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  • Bitdefender Policy Scan settings for “Quarantine” vs. “Disinfect”, which can delete under certain circumstances

    Bitdefender GravityZone On-access scanning Settings that prevent file deletion vs. quarantine. “Disinfect“ which means “delete” under “certain circumstances” is very detrimental if the detection Is a False Positive.  These settings will prevent your files from being deleted! On-demand scan Settings: Scan tasks Contextual: External Device Scans: Please let me what I can do to help,…

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  • How to create and implement a Bitdefender Security Server Virtual Appliance

    The goal of this article is getting you setup and running with a Security Server Virtual Appliance from Bitdefender. Having this configured correctly will help insure the security of machines in your workforce, as well as give you some piece of mind. Under packages, you will see the default Security Server installer, which is a…

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  • Bitdefender Firewall Troubleshooting

    How to Troubleshoot your Bitdefender Firewall I have found that defining the trust level of your Network solves most Firewall issues. You will need to know the MAC Address of your gateway, and the instructions for Bitdefender Firewall troubleshooting are at the bottom of this article. “The firewall automatically applies a profile based on the…

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  • How to create and implement a Bitdefender Security Server Virtual Appliance

    How to create and implement a Bitdefender Security Server Virtual Appliance Under packages, you will see the default Security Server installer, which is a Linux virtual machine.  Create a VS and install it! Then, in the Policy>Antimalware>Security Servers, choose the Security Server. Then the setting to change the scanning default is in the installation package:…

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  • How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt

    How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt The cause of the Citrix ShareFile pop up scan prompt by Bitdefender is not device control, but rather, device scanning. There are 3 locations which will require the settings to be adjusted to accomplish this task: On-Access Scanning Settings: On-Demand Scanning Settings: NOTE:…

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  • Bitdefender Error 87 on remote deployment using SonicWALL gateway – A/V exclusion settings – revised with test file

    Bitdefender remote deployment 87 error is a missing file / files in the deployment package 99% of the time.  And SonicWALL is infamous for blocking A/V file downloads and updates: If you want to do a quick check, try downloading this file from within your network or from the relay. If you try to download…

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  • Bitdefender – Syslog – Installation / Administrators Guide / Appliance Download

    GravityZone Business Security On-Premise Installation Guide Administrator’s Guide Appliance download GravityZone Advanced Business Security On-Premise Installation Guide Administrator’s Guide Appliance download Bitdefender GravityZone Comparisons Chart Bitdefender Support Page (links to phone, email and live chat options available on the Business section) Bitdefender Endpoint Security Uninstall Tool (should be run while in Windows safe mode)  

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  • Bitdefender Licensing default Actions

    I have been to the top of the Bitdefender chain, and here are the accurate answers to the licensing questions: When a Bitdefender GravityZone license key expires, all the endpoints will enter into 30 day trial mode. When a Bitdefender GravityZone license key count is exceeded, all the endpoints installed over that limit will enter…

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  • Gravity Zone ports for web and relay – revised 8/5/16

    80 & 443 are already opened to the net, or Bitdefender would not work now! HTTP and HTTPS port 80 updates to Gravity HTTP and HTTPS port 443 updates & communication to GravityZone Port 7074, 7076, and 8443 is internal inbound and outbound to relay server Relay setup as communications and update server Rule for…

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  • Bitdefender Business Security Relay requirements – revised

    Here are the requirements for the Relay install. Port is 7074 inbound and outbound for the internal communication. External is HTTPS/ HTTP port 80 & 443 to the cloud. –       Relay is recommended to be installed on a physical Windows server. The only modules that get installed on a server is the Antimalware and Advanced…

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  • Bitdefender GravityZone console, how to test client connectivity

    If the computer system cannot be seen inside the GravityZone console, we must verify that the computer in question has access to the GravityZone Cloud.  Below, I have run 2 telnet commands to that address, to show both SUCCESSFUL and FAILED results. This first screen shows the Telnet command: telnet cloud-ecs.gravityzone.bitdefender.com 443 If the connection…

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  • GravityZone And FortiClient VPN – How to work around!

    To ease installation over existing security software, Bitdefender Endpoint Security automatically checks for and detects a large number of incompatible security programs at installation time (the full detection list is provided at the bottom of this document). The process to bypass this detection is explained below.  You can bypass all, or you can bypass a…

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  • Network Discovery, Relay and Deployment Prerequisites

    Network discovery cannot be performed on Unmanaged workstations. This task requires an Endpoint Communication Agent, which gets installed with Bitdefender Endpoint Security Tools. If you are also adding the Relay role to the installation package, please note that Relays perform the Network Discovery task every 30 minutes automatically. By issuing this task on a managed…

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